Single-file AI quality review
AI Quality Review uses Pay per Job pricing for one eligible file, from USD $10. The exact price is calculated and displayed before purchase, with applicable taxes shown at checkout. Eligibility is checked before payment. Public paid checkout is not yet open. A successful, backend-confirmed purchase authorizes one review; it does not create a subscription. If payment succeeds but a review cannot safely be fulfilled, contact support. We investigate the payment and processing state, then reconcile fulfillment or an eligible refund through Paddle. Do not pay again while confirmation is pending. Mandatory consumer rights remain unaffected.
The older credit terms below describe historical credit packages. Those transactions, balances and refund mappings are preserved.
Historical prepaid PO Reviewer credits
Historical PO Reviewer offers used one-time packages of prepaid, product-specific AI review credits. There was no subscription. Purchased credits do not expire and remain available until used. Credits cannot be transferred between accounts, resold, or redeemed for cash.
Entirely unused packages
You may request a refund for an entirely unused credit package within 14 days of purchase. A request is not an automatic refund: we verify the purchase and confirm that no credits from that package have been consumed, then coordinate any eligible refund through Paddle's Merchant of Record process. Mandatory consumer rights remain unaffected.
Consumed credits
Credits consumed by completed AI review processing are normally non-refundable. Once any credits from a package have been consumed, an ordinary package refund is not available, except where required by law or where there was duplicate billing, failed fulfillment, or another verified billing or service error.
Duplicate payments and failed fulfillment
A verified duplicate payment is eligible for a full refund. If a payment succeeds but the purchased credits are not added to the correct account, we will first attempt to reconcile and fulfill the purchase. If reconciliation cannot correct the issue, the payment is eligible for a full refund.
Incorrect credit deductions
If credits were incorrectly deducted because of a verified technical failure, we will restore the affected credits where appropriate. Credit restoration corrects the product balance and is distinct from a payment refund.
Paddle and support responsibilities
When checkout becomes available, Paddle acts as Merchant of Record for Paddle-processed purchases and handles the payment, applicable tax calculation and collection, receipt, and approved refund transaction. HTR Dış Ticaret A.Ş. remains responsible for PO Reviewer product support, credit fulfillment, and investigating product or account errors.
How to request review
Email info@turel.io from, or identify, the address associated with your Turel.io account. Include the Paddle transaction or receipt reference and a short explanation of the request. Do not send payment-card details. You may also use the order-support link in your Paddle receipt for payment, tax, receipt, or Paddle refund-processing assistance.
Related policies
Read the Terms of Service, Privacy Policy, or visit Contact / Support.